Air Fryers
Cooking Appliances
Ice Appliances
Beverage Accessories
Household Essentials
Air Fryer Won’t Power On
Check the Power Supply. Ensure the unit is plugged into a working outlet. Try another appliance in the same socket to confirm power.
Inspect the Power Cord. Look for kinks, frays, or damage. If damaged, discontinue use and contact support.
Ensure the Basket Is Fully Inserted. The safety cut-off prevents operation if the drawer isn’t correctly locked in place.
Unevenly Cooked Food
Do Not Overcrowd the Basket. Leave space between pieces to allow hot air to circulate.
Preheat the Air Fryer. Run at your target cooking temperature for 3 – 5 minutes before adding food.
Shake or Flip Midway. Use the “Shake & Ready” alert (or your own timer) to pause and turn items for uniform browning.
Food Not Crispy
Pat Ingredients Dry. Moisture on the surface can steam rather than crisp.
Lightly Coat with Oil. A thin spritz of cooking oil improves crunch without adding excess fat.
Use the Proper Temp/Time. Experiment within the 80 °C–200 °C range; higher heat for fries/chicken skin, lower for delicate items.
Excess Smoke During Cooking
Reduce Drippings. Trim excess fat from meats or place a small piece of bread in the bottom tray to absorb grease.
Clean the Heating Element. Oil residue can burn and smoke; wipe it down once cooled.
Check the Basket & Tray. Ensure no stuck-on food or oil pools remain from prior use.
Touchscreen Unresponsive
Wipe the Panel. Fingerprints, oil, or moisture can interfere with the touch sensor—use a soft, dry cloth.
Power Cycle. Unplug for 1 minute, then plug back in to reset the electronics.
Avoid Sharp Objects. Only use your finger or a soft-tipped stylus on the glass/control surface.
Strange Odor on First Use
Run an Initial Burn-In. Operate empty at 200 °C for 10 minutes to burn off manufacturing residues.
Ventilate the Area. Smoke/vapor during this process is normal; open a window or switch on your hood fan.
Basket Sticks or Is Difficult to Remove
Ensure Proper Alignment. Slide straight in and out—avoid angling the basket.
Clean & Dry. Food debris can gum up the rails; wash and dry the drawer edges thoroughly after each use.
Apply a Light Coating. If allowed by your model, a thin brush of oil on the drawer rails can ease movement (avoid overspray).
Unit Shuts Off Mid-Cycle
Overheat Protection Activated. Let the fryer cool for 10 – 15 minutes before restarting.
Don’t Block Vents. Ensure the air inlet/outlet areas have at least 10 cm clearance.
Check Ambient Temperature. Extremely hot kitchens can trigger safety cut-outs more easily.